What are your association’s pillars of excellence?
Did the association’s pillars of excellence evolve? Did they become a few departments in your association or maybe they are a few products or a service that became special because a few dedicated, thoughtful, hard working staff have produced extra value?
Or are your association’s pillars of excellence focused values that everyone on the association staff knows about, believes in and strives to deliver?
- 3 Levers of opportunity for associations who are preparing for the future
- How often are we out of sync with members?
- Intentionally designing member experiences