No one intends to give poor member service; sometimes our process leads us to do this by mistake.
With any innovation work there is a pull between enhancing, polishing and launching. 1. Enhancing – Adding one more feature, figuring out one more use or creating one more benefit 2. Polishing – improving quality, striving for perfection, editing, refining and tweaking 3. Launching – the need to get this into the world in a […]