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April 28, 2020 By Amanda Kaiser

No New Normals for Associations Anytime Soon

There is a lot of ambiguity right now with more to come. How how can we position our associations for the future?

Filed Under: Association Strategy Tagged With: association change, association leader, association leadership, association staff, curious, empathy, questions, staff culture

December 10, 2014 By Amanda Kaiser

You don’t Need to Know “What”, You Need to Know “Why”

Results from surveys can be disappointing. One of two things happens: we get back information we already knew. Or we get back incomplete information that leaves us asking many more questions. Either way, the results are not all that helpful or actionable. This happens because we have big questions that we need to answer about our […]

Filed Under: Member Insights, Member Research Tagged With: conversations, interviews, member insights, member research, observation, qualitative research, quantitative research, questions, surveys

October 16, 2014 By Amanda Kaiser

Do You Ask the Right Questions?

We place so much value on having the right answer. We learn this in school; the teacher, the test, the system is looking for one right answer. Now in the digital age knowing the right answer is less important. Why memorize when you can quickly look it up? The value, now, is knowing how to […]

Filed Under: Association Strategy, Strategy Tagged With: answer, association strategy, lead, leaders, path, questions, strategy

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