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August 8, 2016 By Amanda Kaiser

Understand Our Member’s Problem but Reframe it as a Goal

First understand the problem members are struggling with then reframe that problem into a goal.

Filed Under: Association Innovation, Association Strategy Tagged With: association innovation, association solutions, association strategy, creative, goal oriented, goals, member problems, problem-solve, solutions

September 9, 2015 By Amanda Kaiser

When Associations Care

There are very distinct behaviors exhibited by associations that care for their members.

Filed Under: Association Strategy Tagged With: ask, being approachable, care, empathy, listen, love, member focus, member-centric, problem-solve

March 26, 2015 By Amanda Kaiser

5 More Things Exceptional Associations Do

Related: The evolution of member service for associations Which story are you telling? The problems we solve for association members

Filed Under: Association Strategy, Association Value Tagged With: association, connect, creating a member experience, generous, member experience, members, proactive, problem-solve, relationship

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