Smooth The Path

Member Informed Strategy, Innovation & Marketing

  • Home
  • Speaking
    • Presentations
    • Upcoming Events
    • Happy Conference Organizers
    • Happy Participants
  • Consulting Services
  • Resources
    • New Member Engagement Study
    • Association Industry Innovation Research Study
    • New Strategies for Member Onboarding, Engagement, and Retention E-book
  • Blog
  • Clients
  • About
  • Contact

September 28, 2017 By Amanda Kaiser

When We Create a Vacuum of Information Our Members Make Up Stories

Everytime members note a lack of information they make up a story. These stories are rarely good for them or the association.

Filed Under: Member Experience Tagged With: association value, earning trust, first impressions, member engagement, member experience, member trust, member value, proactive, transparent, trust

April 11, 2016 By Amanda Kaiser

The Stories Members Make Up

In absence of a story, members make one up and it is usually negative. Here’s how to shape a positive story for members.

Filed Under: Member Expectations, Member Experience Tagged With: association value, first impressions, important, member trust, member value, proactive, transparent

November 13, 2015 By Amanda Kaiser

What is Your Association’s Take on Member Feedback?

Notice the wide range of how associations solicit member feedback. Where is your association on this scale?

Filed Under: Member Insights, Member Research Tagged With: member experience, member feedback, member insights, member research, proactive, qualitative member research, responsive

  • 1
  • 2
  • Next Page »

Follow

  • Facebook
  • LinkedIn
  • Twitter
  • YouTube

Sign up for member insights & association inspiration.

Work With Me

Recent Posts

Association Strategy
Association Marketing
Association Innovation
Association Leadership
Association Value
Member Experience

Member Engagement
Member Research
Member Insights
Conference
Membership

Member Research

Blog

About

Happy Clients

Speaking

Popular Presentations

Contact Us

More Resources

Copyright © 2019 Amanda Kaiser