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November 19, 2019 By Amanda Kaiser

The Decision to Join Produces Anxiety

Help members confirm that their decision to join was good.

Filed Under: Member Engagement Tagged With: decision to join, email, member experience, new member, new member engagement, new member experience, non-response, poor decisions, purchase decision

May 28, 2014 By Amanda Kaiser

Your Members Want To Engage, Are You Letting Them?

Is there anything more important than returning a member inquiry? Non-response is prevalent in our industry (as well as most other industries) but it means many many lost opportunities. When you and your staff don’t respond quickly and with thoughtful answers members: Think you don’t care Find another solution Get frustrated Detach and become less […]

Filed Under: Member Experience Tagged With: connecting, connection, engage, first impression, non-response

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