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July 28, 2020 By Amanda Kaiser

Model the Change You Want in Your Association

Have you noticed that members are colder and less kind online? It doesn’t have to be this way, but how do you get them to change?

Filed Under: Association Leadership Tagged With: association change, association staff, change, change agent, change management, models, new member onboarding, tone, volunteers

July 23, 2020 By Amanda Kaiser

Model the Behaviors You Want Members to Use

Are you seeing member behaviors that you don’t like? You might be able to do something.

Filed Under: Member Experience Tagged With: member culture, member experience, new member onboarding, new member orientation, new member welcoming

June 25, 2020 By Amanda Kaiser

Focus on Experience Before Focusing on the Paperwork

Programs often get constructed around what the organization needs, not what members need.

Filed Under: Member Engagement Tagged With: administrative, member engagement, member retention, new member engagement, new member onboarding, new member orientation, onboarding, welcoming

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