Have you noticed that members are colder and less kind online? It doesn’t have to be this way, but how do you get them to change?
Model the Behaviors You Want Members to Use
Are you seeing member behaviors that you don’t like? You might be able to do something.
Focus on Experience Before Focusing on the Paperwork
Programs often get constructed around what the organization needs, not what members need.
- 1
- 2
- 3
- …
- 13
- Next Page »