When members have conversations that solve problems, it’s a pity to keep that knowledge locked away in a breakout group. We’ve got to find ways to capture and understand the best ideas so these ideas can be used for the good of the community.
It is easier for customers to walk away than it is for them to tell you that you are not meeting their needs any longer. They don’t want to hurt your feelings. The risk of hurting feelings is really uncomfortable. There are a bazillion management classes about how to give constructive criticism. Those classes have […]