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January 28, 2020 By Amanda Kaiser

Announcing an Entirely New Methodology for Member Research

Kaiser Insights LLC and Matchbox Virtual Media combine forces to create a new method of member research.

Filed Under: Member Research Tagged With: events, feedback, member challenges, member feedback, member research, membership value, qualitative member research, trends

December 17, 2019 By Amanda Kaiser

The Two Paths We Take

Both paths hurt member engagement, better to take a third, less-traveled path.

Filed Under: Association Innovation Tagged With: association innovation, association strategy, innovation process, member benefits, member experience, membership value, organizational strategy

October 15, 2019 By Amanda Kaiser

How to Get Members to Do What You Want Them to Do

What we think members should do might be different from what they need to do.

Filed Under: Association Value Tagged With: association innovation, delivering value, member value, membership value, new product development process, perception of value, value proposition

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