Smooth The Path

Member Informed Strategy, Innovation & Marketing

April 14, 2020 By Amanda Kaiser

Inappropriate Reactions for Associations

Did you just get blasted by a member? Is a staff member crying? Have you experienced a super weird reaction to something you said? Don’t worry; it is probably not you or your association.

Filed Under: Association Strategy Tagged With: association board, association staff, emotional support, emotions, member, member expectations, member experience

January 30, 2020 By Amanda Kaiser

Are Members Getting Enough Stardust?

Explore the little extra bit that you can provide that makes all the difference to members.

Filed Under: Member Experience Tagged With: attendee experience, conference experience, creating member experiences, customer service, member expectations, member experience, member service, smile, welcoming

January 9, 2020 By Amanda Kaiser

Are You Happier When You Visit a Post Office?

The associations that distinguish themselves in 2020 and beyond are the organizations that deliver great member experiences. 

Filed Under: Member Experience Tagged With: association culture, creating member experiences, customer service, member expectations, member experience, member service, value

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