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June 21, 2022 By Amanda Kaiser

How to Embrace Your Next Event Technology Snafu

How do you approach technology when everything that can go wrong might go wrong at your next in-person or online event?

Filed Under: Conference Tagged With: association conference, attendee engagement, conference, conference experience, conference innovation, conference strategy, member engagement, new technology, technology

June 7, 2022 By Amanda Kaiser

Foster the Prerequisite for Contribution

Contributing is engaging but also scary at first. Reduce the fear by purposefully adding a sense of safety to every member interaction.

Filed Under: Member Engagement, Member Experience Tagged With: collaborate, contribute, creating a member experience, member engagement, member experience, member participation, participant, participate, safe, volunteer

April 28, 2022 By Amanda Kaiser

The Difference Between Customer Service and Member Experience

The term member experience is not synonymous with customer or member service. Member service is just one small element of member experience.

Filed Under: Member Experience Tagged With: connection, conversation, creating member experiences, kindness, member engagement, new member experiences, personal connection

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