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February 15, 2022 By Amanda Kaiser

Saying Sorry is One Option

This lesson from Uber applies to professional and trade associations.

Filed Under: Member Experience Tagged With: creating a member experience, customer experience, first impressions, generous, kindness, member culture, member experience, member feedback

February 8, 2022 By Amanda Kaiser

Two Teams: One Snarky, One Not

Perhaps your association’s member culture can change to engage more members?

Filed Under: Member Experience Tagged With: creating a member experience, customer experience, generous, kindness, member culture, member experience

January 27, 2022 By Amanda Kaiser

Assumptions About Members Can be Wildly Inaccurate

Members won’t uniformly love or dislike everything you try. Some will love it and some won’t. It is good to have a diversity of offerings.

Filed Under: Member Experience Tagged With: creating a member experience, customer experience, generous, kindness, member culture, member engagement, member experience, member research, soft skills

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