When did you learn that you couldn’t trust many corporations or bureaucracies? For me, I’m sure, it was a combination of things including bad customer service, poorly conceived marketing schemes and high pressure sales. But I do distinctly remember the first time I realized that buyer beware was true. In my early twenties I had […]
Related: But we are not TED Can mission statements tell stories? What would your association look like if you could start over?
Each time we say we love our members then develop policies that protect the association, each time we say we are the best, the premier then send out a badly designed bit of content, each time we say we provide great member service then don’t return calls, each time we say we are focused on […]