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March 26, 2019 By Amanda Kaiser

Problems with Association Membership

We have our onboarding and retention plans upside down.

Filed Under: Association Strategy, Member Engagement Tagged With: lapsed member, lapsed member programs, member engagement, member experience, member retention, new member engagement, new member onboarding, orientation, renewals, welcoming

April 20, 2017 By Amanda Kaiser

Are Associations Friendly Enough with Lapsed Members?

Some lapsed members present a significant, unrealized opportunity!

Filed Under: Association Strategy, Member Experience Tagged With: association strategy, lapsed member, long-time members, member experience, names

May 13, 2016 By Amanda Kaiser

Members Leave Associations Without a Sound

When member leave an association they often do it without a sound. This is why and what you can do about it.

Filed Under: Member Research Tagged With: exit survey, exit-surveys, lapsed member, member experience, member feedback, member insights, member research

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