Are your association’s rules getting in the way of a great member experience?
The Rules Associations Make
Related: We undermine our member service every time we… It’s not just what you say but what you do Rules, rules, everywhere there’s rules
Are You Using Hammer Language With Members?
Not permitted Denied access Don’t/can’t When leaders make rules to protect the organization from it’s members it erodes the very trust we want to build. If there absolutely has to be a rule think very carefully about how it’s worded. There’s a big difference between this: […]