Related: We undermine our member service every time we… It’s not just what you say but what you do Rules, rules, everywhere there’s rules
Are You Using Hammer Language With Members?
Not permitted Denied access Don’t/can’t When leaders make rules to protect the organization from it’s members it erodes the very trust we want to build. If there absolutely has to be a rule think very carefully about how it’s worded. There’s a big difference between this: […]
Rules, Rules Everywhere There’s Rules
Some organizations have an overwhelming quantity of rules, policies and procedures designed to protect the association. Each rule says to members, we don’t trust you. The trouble is these are the very people we are trying to build trust and relationships with. Sure you developed the rule because someone took advantage. What would happen if you […]