Are your association’s rules getting in the way of a great member experience?
Related: We undermine our member service every time we… It’s not just what you say but what you do Rules, rules, everywhere there’s rules
Not permitted Denied access Don’t/can’t When leaders make rules to protect the organization from it’s members it erodes the very trust we want to build. If there absolutely has to be a rule think very carefully about how it’s worded. There’s a big difference between this: […]