Smooth The Path

Member Informed Strategy, Innovation & Marketing

March 3, 2022 By Amanda Kaiser

So We Are Super Curious

Might you help us with a tiny bit of feedback?

Filed Under: Member Engagement Tagged With: first impressions, new member engagement, new member experiences, new member onboarding, new member welcoming, welcome, welcoming

February 15, 2022 By Amanda Kaiser

Saying Sorry is One Option

This lesson from Uber applies to professional and trade associations.

Filed Under: Member Experience Tagged With: creating a member experience, customer experience, first impressions, generous, kindness, member culture, member experience, member feedback

December 7, 2020 By Amanda Kaiser

Create a More Engaging Virtual Event By Remembering First Impressions

The first few minutes of a virtual event sets the stage for the rest of the event.

Filed Under: Conference Tagged With: association conference, attendee engagement, attendee experience, conference, conference experience, engagement, first impressions, learning, virtual conference

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