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July 1, 2014 By Amanda Kaiser

One More Thing To Delight Your Members

Have you been to Epcot and seen the IllumiNations fireworks show? If you have, you’ll know that saying fireworks show is an understatement. Yes there is fireworks but there also is: music fountains video a float explosions lasers narration lights water fire The show can be seen from all over the lake and it happens […]

Filed Under: Member Experience Tagged With: attention to detail, brand experience, creating member experience, delight, experience, member experience, member impressions

May 5, 2014 By Amanda Kaiser

Are You Filling Your Member’s Love Bucket?

Love buckets are a big topic of conversation at my house. Around Valentine’s day my son’s preschool teacher introduced the concept of a love bucket. Everyone has one and the fuller the better. If you push a friend, say mean things or are not helpful you empty your friend’s love bucket. On the other hand […]

Filed Under: member engagment, Member Expectations Tagged With: experience, helpful, in service, love, love bucket, servant leader, solutions

March 19, 2014 By Amanda Kaiser

How Member Expectations Work

Think of how you feel when your 4-year old is falling asleep on a paper placemat. As the waitress takes your order she sees your groggy kid says she’ll have you in and out in a jiffy. An hour and a half later she hands you the check. That was a jiffy? Lets rewind.  Your […]

Filed Under: Member Expectations Tagged With: customer service, exceeding expectations, expectations, experience, marketing, member service, promise

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