Smooth The Path

Member Informed Strategy, Innovation & Marketing

July 26, 2022 By Amanda Kaiser

We Need a Translator to Cut Through Emotional Barriers

A thought to remember during your next board meeting: Communicating meaning is challenging when emotions run high.

Filed Under: Association Leadership Tagged With: association board, board culture, board members, communication, emotions

November 2, 2021 By Amanda Kaiser

A New Take on the Term “Member Journey”

Let’s dig deeper and expose the soft underbelly of our member’s journey.

Filed Under: Member Experience Tagged With: attendee experience, creating member experiences, emotions, member engagement, member experience, new member engagement

September 16, 2021 By Amanda Kaiser

Are You Measuring Real Engagement

I tend to think that engagement is more of a feeling. Engagement is believing (or hoping) you found your peeps.

Filed Under: Member Engagement Tagged With: attendee experience, emotions, measurement, member engagement, member experiences, new member experiences

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