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August 18, 2020 By Amanda Kaiser

Associations Did Not Start This Fire

Here’s one way to connect with members.

Filed Under: Member Experience Tagged With: connect, connect with members, emotions, fear, member experience, pain, worry

April 14, 2020 By Amanda Kaiser

Inappropriate Reactions for Associations

Did you just get blasted by a member? Is a staff member crying? Have you experienced a super weird reaction to something you said? Don’t worry; it is probably not you or your association.

Filed Under: Association Strategy Tagged With: association board, association staff, emotional support, emotions, member, member expectations, member experience

January 14, 2020 By Amanda Kaiser

Association Members Define Engagement Differently Than You Do

Our measurements do not capture member’s experiences.

Filed Under: Member Engagement Tagged With: belonging, data, emotions, family, feeling, metrics, slow data, thoughts

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