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January 30, 2020 By Amanda Kaiser

Are Members Getting Enough Stardust?

Explore the little extra bit that you can provide that makes all the difference to members.

Filed Under: Member Experience Tagged With: attendee experience, conference experience, creating member experiences, customer service, member expectations, member experience, member service, smile, welcoming

January 9, 2020 By Amanda Kaiser

Are You Happier When You Visit a Post Office?

The associations that distinguish themselves in 2020 and beyond are the organizations that deliver great member experiences. 

Filed Under: Member Experience Tagged With: association culture, creating member experiences, customer service, member expectations, member experience, member service, value

December 19, 2019 By Amanda Kaiser

Creating a Very Engaging Member Community

The first 5 things I would do to create a super engaging member organization.

Filed Under: Member Engagement Tagged With: administrative work, association strategy, customer service, engaging work, first impressions, goals, innovation culture, innovation practice, innovation process, member service, new member onboarding, outcome

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