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July 25, 2017 By Amanda Kaiser

Association Leadership and Ski Patroller Voice

Check with yourself during sustained high-stress situations so everyone can see your calm, unflappable, friendly self.

Filed Under: Association Leadership Tagged With: association leaders, association leadership, creating member experience, first impressions, leadership, member experiences

September 14, 2016 By Amanda Kaiser

Normalization of Deviants and Your Association

Over time we stop seeing all of the quirky, weird, slightly-lustrating things we do to members. Understand the term normalization of deviants and how this impacts your association.

Filed Under: Member Experience Tagged With: barriers to use, creating member experience, delighting members, easy purchase, engaging members, member experience, purchase path, web user experience

July 1, 2014 By Amanda Kaiser

One More Thing To Delight Your Members

Have you been to Epcot and seen the IllumiNations fireworks show? If you have, you’ll know that saying fireworks show is an understatement. Yes there is fireworks but there also is: music fountains video a float explosions lasers narration lights water fire The show can be seen from all over the lake and it happens […]

Filed Under: Member Experience Tagged With: attention to detail, brand experience, creating member experience, delight, experience, member experience, member impressions

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