Smooth The Path

Member Informed Strategy, Innovation & Marketing

October 25, 2022 By Amanda Kaiser

Worthy of the Benefit of the Doubt

Did a mistake slip by all your efforts to review, proof, and edit? No worries! Likely you’ve got the benefit of the doubt working for you.

Filed Under: Member Experience Tagged With: community, creating a member experience, earning trust, member experience, member trust, mistakes, trust

September 27, 2022 By Amanda Kaiser

Tiny Shifts in Environment Radically Impact Engagement

Setting just the right tone is one more way to engage members, and there are so many tonal levers to pick among.

Filed Under: Member Engagement Tagged With: creating a member experience, member engagement, member experience, member onboarding, new member engagement, tone

June 7, 2022 By Amanda Kaiser

Foster the Prerequisite for Contribution

Contributing is engaging but also scary at first. Reduce the fear by purposefully adding a sense of safety to every member interaction.

Filed Under: Member Engagement, Member Experience Tagged With: collaborate, contribute, creating a member experience, member engagement, member experience, member participation, participant, participate, safe, volunteer

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