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April 28, 2022 By Amanda Kaiser

The Difference Between Customer Service and Member Experience

The term member experience is not synonymous with customer or member service. Member service is just one small element of member experience.

Filed Under: Member Experience Tagged With: connection, conversation, creating member experiences, kindness, member engagement, new member experiences, personal connection

March 24, 2022 By Amanda Kaiser

Uncommon Ideas that Build Engagement

The list of the building blocks of engagement is by no means exhaustive. What feelings, behaviors, or ideas would you add?

Filed Under: Member Engagement Tagged With: association innovation, attendee engagement, attendee experience, being approachable, belonging, connection, conversation, creating member experiences, kindness, member engagement, new member experiences, personal connection

February 1, 2022 By Amanda Kaiser

Member Experience: Associations’ New Blueprint for Engagement

Here are three predictions for associations in 2022 and beyond.

Filed Under: Member Engagement Tagged With: attendee engagement, attendee experience, being approachable, connection, conversation, creating member experiences, Home - Featured, kindness, member engagement, new member experiences, personal connection

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