I’ve been waiting for months, no years, to share this secret with you! I’ve got a new book publishing, and it is all about member engagement.
The Difference Between Customer Service and Member Experience
The term member experience is not synonymous with customer or member service. Member service is just one small element of member experience.
Uncommon Ideas that Build Engagement
The list of the building blocks of engagement is by no means exhaustive. What feelings, behaviors, or ideas would you add?
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