Smooth The Path

Member Informed Strategy, Innovation & Marketing

May 11, 2021 By Amanda Kaiser

How to Receive Better Feedback

Can we teach members to give us precisely the kind of feedback that is usable?

Filed Under: Association Strategy Tagged With: association change, association solutions, association staff, change, change agent, change management, feedback, member feedback, models, tone, volunteers

August 27, 2020 By Amanda Kaiser

What is Going Well in Your Association?

Can you find a silver lining, even a slight one, as you look at what has happened in your association over the last five months?

Filed Under: Association Innovation Tagged With: association change, association solutions, change, innovation practice, member engagement, member experience, solutions

July 28, 2020 By Amanda Kaiser

Model the Change You Want in Your Association

Have you noticed that members are colder and less kind online? It doesn’t have to be this way, but how do you get them to change?

Filed Under: Association Leadership Tagged With: association change, association staff, change, change agent, change management, models, new member onboarding, tone, volunteers

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