Smooth The Path

Member Informed Strategy, Innovation & Marketing

May 24, 2022 By Amanda Kaiser

Are You Seeing Non-Constructive Tension?

Are hard feelings emerging from interactions between the board and staff? How about between marketing and membership? Check out their goals.

Filed Under: Association Leadership Tagged With: association change, change management, forward thinking, silos, staff culture

May 11, 2021 By Amanda Kaiser

How to Receive Better Feedback

Can we teach members to give us precisely the kind of feedback that is usable?

Filed Under: Association Strategy Tagged With: association change, association solutions, association staff, change, change agent, change management, feedback, member feedback, models, tone, volunteers

March 30, 2021 By Amanda Kaiser

No Time to Practice, No Time to Be Perfect

When we let our members know that we are trying something for the first time, and we are experimenting on their behalf, they usually will be more willing to accept the inevitable bumps along the way.

Filed Under: Association Innovation Tagged With: association innovation, association problems, barriers, change management, creative problem solving, innovation mindset, innovation practice, innovation process

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