Are hard feelings emerging from interactions between the board and staff? How about between marketing and membership? Check out their goals.
How to Receive Better Feedback
Can we teach members to give us precisely the kind of feedback that is usable?
No Time to Practice, No Time to Be Perfect
When we let our members know that we are trying something for the first time, and we are experimenting on their behalf, they usually will be more willing to accept the inevitable bumps along the way.
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