What they should be thinking prevents us from hearing what they are thinking.
How to deliver an exceptional member experience for not much money at all.
There are hundreds of permutations of customer service (and member service). Recently KiKi L’italian asked about improving association customer service with social media: Seth Godin also talks about customer service and the gap that emerges between what you say you are going to do and what you actually deliver. But, there is another kind of customer service […]