Explore the little extra bit that you can provide that makes all the difference to members.
Kaiser Insights LLC and Matchbox Virtual Media combine forces to create a new method of member research.
Don’t focus on the generations instead, solve for the environment.
Try segmenting your members by mindset.
Are your metrics hurting engagement rather than boosting it?
Our measurements do not capture member’s experiences.
The associations that distinguish themselves in 2020 and beyond are the organizations that deliver great member experiences.
Prepare for a great 2020 by asking yourself these questions.
See you in 2020!