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March 20, 2017 By Amanda Kaiser

Delivering Super Low-Cost Exceptional Member Experiences

 

In many situations, customers have very low expectations. It is amazing how many businesses don’t think about customer service. From doctor’s offices to the grocery store, to ticket takers, to Girl Scout cookie sellers, most organizations and customer facing staff are more interested in the administrative transaction than they are with interacting with the customers. It is memorable when someone looks you in the eye and smiles, and when they say hello or thank you.

A delightful member experience doesn’t have to flashy, highly technological, or expensive which is good because your smaller association or your chapters may not be able to afford expensive options.

A very pleasant member experience can just be human. Taking an interest, smiling, helping, and thanking members all go a long way when that kind of behavior is too rare.

Related posts:

  • The problems attendees experience at conferences
  • Who are the Stephanies in your Association?
  • Fueling exceptional new member experiences [e-book]

Filed Under: Association Value, Member Experience Tagged With: association customer service, attendee experience, conference experience, creating a member experience, customer service, deliver great experience, good customer service, great member service, member experiences, member service

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