There’s a guy that works in the pizza shop of my local grocery store and he is fantastic! The last time I bought a slice instead of the obligatory “Have a nice day (said in a flat voice)” he said something like, “It was great seeing you here today!” and he was genuine. This little interaction was unexpected, in a nice way, and made me happy.
So what are the three little lines you hear all the time: “can I help you?” “Did you find everything?” “Have a nice day”. Sometimes there’s eye contact. Often there’s not. Sometimes there’s a smile or not. How hard is it to be happy, switch up the conversation now and then, be playful but, professional, smile and be genuine? I bet my pizza guy has a better day than most people do. At the very least most of his customers probably reflect back a sunny demeanor.
If customer service is important to you here are some suggestions:
1. Hire the person that will make your customers happy
2. Model great behavior for your employees
3. Take note of the great customer service you’ve received
4. Change it up. Try a few things. What works? If you get into a patter by rote try something new.
Are your customers making you happy? If not, it’s probably time to invest some effort in your own customer service.
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Thanks so much! Amanda