Sometimes we think we are saving staff from the pain of a big challenge when really we are saving them from a big challenge that may produce some great memories.
We set the tone for members. We shape their experiences. We develop the environment. All of which impact our members. We can push them to be reactive or we can encourage them to be strategic, be resilient and be creative.
The words we use have a profound influence on our mindset. The words the staff uses have a profound influence on our culture. We can choose those words carefully.