Make the transaction invisible so you can focus on each member’s experience.
Add Value for Members Even When They Are Not Succeeding
We tend to focus on helping members succeed but, how can we help more when members are at their lowest?
I Want to Hire This Guy!
There’s a guy that works in the pizza shop of my local grocery store and he is fantastic! The last time I bought a slice instead of the obligatory “Have a nice day (said in a flat voice)” he said something like, “It was great seeing you here today!” and he was genuine. This little […]