Make the transaction invisible so you can focus on each member’s experience.
We tend to focus on helping members succeed but, how can we help more when members are at their lowest?
There’s a guy that works in the pizza shop of my local grocery store and he is fantastic! The last time I bought a slice instead of the obligatory “Have a nice day (said in a flat voice)” he said something like, “It was great seeing you here today!” and he was genuine. This little […]