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August 27, 2018 By Amanda Kaiser

Broken Association Processes Fracture Member Engagement

No one intends to give poor member service; sometimes our process leads us to do this by mistake.

Filed Under: Association Strategy, Member Experience Tagged With: broken, email, innovation process, problem solving process, process, revise, welcome

March 25, 2014 By Amanda Kaiser

The Big Problem You Will Face With Innovation

With any innovation work there is a pull between enhancing, polishing and launching. 1. Enhancing – Adding one more feature, figuring out one more use or creating one more benefit 2. Polishing – improving quality, striving for perfection, editing, refining and tweaking 3. Launching – the need to get this into the world in a […]

Filed Under: Association Innovation Tagged With: launch, project management, project strategy, refine, revise, ship

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