Members have expectations based on the promises we make. Every promise kept is a step toward engagement.
We tend to tell the stories we like about our business, such as: • We were the first to develop this product. • We have been around for 55 years. • We are the best, the premier, the leading authority and the only ones who provide this. • We have the best price, great quality […]
Think of how you feel when your 4-year old is falling asleep on a paper placemat. As the waitress takes your order she sees your groggy kid says she’ll have you in and out in a jiffy. An hour and a half later she hands you the check. That was a jiffy? Lets rewind. Your […]