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July 13, 2015 By Amanda Kaiser

You Analyzed Member Data and Conducted Surveys, Here’s What is Next

We analyze all of our member data, then we conduct surveys and we still find we have more questions than answers. Fortunately we can get more answers.

Filed Under: Member Insights, Member Research Tagged With: big data, data, interviews, member focused, member insights, member research, member-centric, qualitative member research, qualitative research, quantitative, surveys

June 30, 2015 By Amanda Kaiser

Our Members Want to Give Us Feedback

Our members want to be heard. They want to give feedback. They want to contribute. They want their important association to be even better.

Filed Under: Member Research Tagged With: conversation, interviews, member experience, member focused, member insights, member research, member-centric

December 17, 2014 By Amanda Kaiser

Helping Our Members Matter More

We help our members become: Profitable Efficient Effective Known Helpful Safer Informed Connected Happier When we do this well we help our members matter more. That may be the the top goal of every association; helping our members matter more. But we can only help our members more when we know what to help them […]

Filed Under: Member Insights Tagged With: conversations, interviews, matter, mattering, member insights, member research, observation, problems, solutions

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