Smooth The Path

Member Informed Strategy, Innovation & Marketing

  • Home
  • Speaking
    • Presentations
    • Upcoming Events
    • Happy Event Organizers
    • Happy Participants
  • Services
    • Clients
  • Resources
    • Associations of the Future
    • New Member Engagement Study
    • Association Industry Innovation Research Study
    • New Strategies for Member Onboarding, Engagement, and Retention E-book
  • Blog
  • About
  • Contact

June 28, 2018 By Amanda Kaiser

Responsive Associations Boost Early Member Engagement

Responding to members is a promise kept and one quick step toward member engagement.

Filed Under: Member Experience Tagged With: association customer service, creating member experiences, good customer service, member experience, member service, new member engagement, responsive

March 20, 2017 By Amanda Kaiser

Delivering Super Low-Cost Exceptional Member Experiences

How to deliver an exceptional member experience for not much money at all.

Filed Under: Association Value, Member Experience Tagged With: association customer service, attendee experience, conference experience, creating a member experience, customer service, deliver great experience, good customer service, great member service, member experiences, member service

April 2, 2015 By Amanda Kaiser

Association’s Insidious Customer Service Gap

There are hundreds of permutations of customer service (and member service). Recently KiKi L’italian askedĀ about improving association customer service with social media: Seth Godin also talks about customer service and the gap that emerges between what you say you are going to do and what you actually deliver. But, there isĀ another kind of customer service […]

Filed Under: Member Service Tagged With: association customer service, bad customer service, customer service, good customer service, member experience, member focused, member service, member-centric, mindset

  • 1
  • 2
  • Next Page »

Follow

  • Facebook
  • LinkedIn
  • Twitter
  • YouTube

Sign up for member insights & association inspiration.

Work With Me

Recent Posts

Association Strategy
Association Marketing
Association Innovation
Association Leadership
Association Value
Member Experience

Member Engagement
Member Research
Member Insights
Conference
Membership

Member Research

Blog

About

Happy Clients

Speaking

Popular Presentations

Contact Us

More Resources

Copyright © 2021 Amanda Kaiser