The best staff teams are flexible and creative. We don’t often talk about this, but they are also resilient. Resilience matters in associations, especially now, and this is why.
First understand the problem members are struggling with then reframe that problem into a goal.
There are lose connections – this is a community of professionals that do what I do. There are strong connections – these professionals do what I do and they have the same mindset, values and goals. How do we help members find those tight connections?