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February 25, 2020 By Amanda Kaiser

Just Because You Can

What can you do for members just because you can?

Filed Under: Member Experience Tagged With: association culture, creating member experiences, generosity, generous, gifts, member culture, member experience

February 13, 2020 By Amanda Kaiser

Helpfulness, Openness, and Generosity Are Spreadable

You never know what kind of ripple effect you can create with your actions.

Filed Under: Member Experience Tagged With: creating member experiences, delighting members, first impressions, generosity, helpful, long-time member, member culture, open

February 17, 2015 By Amanda Kaiser

Our Members May Not Trust Us

When did you learn that you couldn’t trust many corporations or bureaucracies? For me, I’m sure, it was a combination of things including bad customer service, poorly conceived marketing schemes and high pressure sales.  But I do distinctly remember the first time I realized that buyer beware was true. In my early twenties I had […]

Filed Under: Association Strategy Tagged With: bad customer service, caring, customer service, distrust, generosity, marketing, sales, trust

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