Members can tell when association staff cares, but what exactly do they care about?
When did you learn that you couldn’t trust many corporations or bureaucracies? For me, I’m sure, it was a combination of things including bad customer service, poorly conceived marketing schemes and high pressure sales. But I do distinctly remember the first time I realized that buyer beware was true. In my early twenties I had […]
80% of the seats were unoccupied on Mother’s Day. 10 years ago you couldn’t have gotten a table without a two hour wait. From open to close this restaurant was the place to go. My friends and I would sometimes meet up for a really late 3PM lunch just to be able to eat there. […]