What is the most important thing you can do when you first become CEO of an association? Build trust with the board and staff.
Lessons in change for associations from Pope Francis.
This is a true story. A friend of mine (who is the father of young kids) finished up a long presentation and blurted out, “excuse me, I have to go to the potty. I’ll take your questions in just a minute”. Later in the bathroom he thought “potty? Did I really just say I had […]