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December 3, 2019 By Amanda Kaiser

We Need to Get Better at Decoupling Our Emotions from Outcomes

A new mindset for innovation-focused associations.

Filed Under: Association Innovation, Association Leadership Tagged With: association innovation, beta testing, emotions, fail, failure, innovation culture, innovation mindset, mindset, small changes, small wins

June 4, 2019 By Amanda Kaiser

Member Expectations Profoundly Influence Their Experience

Set the right expectations and use them for your member’s benefit.

Filed Under: Association Marketing Tagged With: beta testing, exceeding expectations, expectations, member communications, member expectations, member experience, member marketing, member messaging, networking, tone

August 30, 2018 By Amanda Kaiser

Could Your Association Staff be Potbound?

Innovating may engage your staff.

Filed Under: Association Innovation Tagged With: association innovation, association staff, beta testing, forward-leaning staff, innovation champion, innovation culture, innovation mindset, innovation practice, innovation process, staff culture, staff morale

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