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June 25, 2020 By Amanda Kaiser

Focus on Experience Before Focusing on the Paperwork

Programs often get constructed around what the organization needs, not what members need.

Filed Under: Member Engagement Tagged With: administrative, member engagement, member retention, new member engagement, new member onboarding, new member orientation, onboarding, welcoming

May 21, 2014 By Amanda Kaiser

Are You On A Hamster Wheel?

Do you feel some days like you are on a hamster wheel? Many of us do. So much of membership work is repetitive. Daily we respond to member questions, requests and problems. Monthly we run renewals, process new members and work through lapsed member lists. Every year we get ready for the same events, with […]

Filed Under: Association Innovation, Membership Tagged With: administrative, ideas, innovative, member problems, member service, members, membership, problems, solutions, thoughtful, time

April 21, 2014 By Amanda Kaiser

How Associations Go Out Of Business Without Asking Their Members

The organizations that eventually go out of business do so because they are no longer relevant to their members. This is almost always a slow process – the gradual decline. It’s hard to tell when irrelevancy first starts taking hold. Some members renew because that’s what they have always done. There are often no huge […]

Filed Under: Association Relevancy, Member Insights Tagged With: administrative, busy, member relevancy, relevancy, relevant, risky, strategic, unstable

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