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February 20, 2020 By Amanda Kaiser

What Member Feedback to Keep, and What to Toss

How to sort through good feedback and garbage feedback.

Filed Under: Member Insights Tagged With: accurate insights, accurate results, data, feedback, member feedback, qualitative member research, slow data

August 14, 2013 By Amanda Kaiser

Your Customers Don’t Want To Hurt Your Feelings

It is easier for customers to walk away than it is for them to tell you that you are not meeting their needs any longer. They don’t want to hurt your feelings. The risk of hurting feelings is really uncomfortable. There are a bazillion management classes about how to give constructive criticism. Those classes have […]

Filed Under: Avoiding Business Problems, Customer Insights, Making Good Decisions, Market Research Tagged With: accurate customer data, accurate insights, missing data

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