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January 22, 2014 By Amanda Kaiser

The Formula For Great Member Service

 

Filed Under: Member Experience Tagged With: empathy, member delight, member engagment, member focused, member service, member-centric, problem solving

January 8, 2014 By Amanda Kaiser

Association + Member = BFF?

Can your association be your members best friend? Yes! I think in the sense that is possible. What makes people best friends? Best friends have fun in the good times and they help each other and the bad times. They keep up consistent back-and-forth communication. They care about each others growth. Often times this bond […]

Filed Under: Member Experience, Member Value Tagged With: member communication, member experience, member life stages, membership, volunteer opportunities

December 18, 2013 By Amanda Kaiser

The Amazoning Of Expectations for Associations

A video interview of Jay Daughtry at the ASAE 2013 Technology Conference & Expo first introduced to me the idea of “the Amazoning of expectations”. In a post for the Maryland Association of Certified Public Accountants Bill Sheridan explains the concept: Sites like Amazon have raised the bar for our expectations of how technology should […]

Filed Under: Member Expectations, Member Experience Tagged With: intuitive design, member expectations, member experience, member value, UX, web user experience

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