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October 17, 2017 By Amanda Kaiser

Associations are Excluding Working Moms

The scheduling of chapter meetings and other association events could be excluding working moms from most of the association’s value.

Filed Under: Member Expectations, Member Experience Tagged With: curated networking, member experience, networking, professional development, situational networking, working moms

June 22, 2017 By Amanda Kaiser

How the Association’s Technology Impacts Your Member’s Experience

Track down all those inconvenient bugs and quirky process steps that make your members crazy.

Filed Under: Member Expectations, Membership Tagged With: association website, creating a member experience, effective website, member experience, member value, perception of value, technology, website goals

April 11, 2016 By Amanda Kaiser

The Stories Members Make Up

In absence of a story, members make one up and it is usually negative. Here’s how to shape a positive story for members.

Filed Under: Member Expectations, Member Experience Tagged With: association value, first impressions, important, member trust, member value, proactive, transparent

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