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March 23, 2021 By Amanda Kaiser

Who Is the Face of Your Association?

In some associations, the executive director/CEO or the board president/chair is considered the face of the organization. In reality, from our members point of view, nearly all staff and perhaps all volunteers are actually the faces of the organization.

Every interaction with members leaves an impression. Whether you are in editorial conducting an interview or in IT helping someone login, you are the face of the association.

Related:

  • Association spark idea inspiration
  • The future of associations is experiences
  • What are you doing about your member’s psychological safety?

Filed Under: Member Experience Tagged With: association culture, association staff, attendee experience, conference experience, creating member experiences, generosity, member culture, member experience, staff culture, staff morale, staff time

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