We place so much value on having the right answer. We learn this in school; the teacher, the test, the system is looking for one right answer. Now in the digital age knowing the right answer is less important. Why memorize when you can quickly look it up? The value, now, is knowing how to ask the right questions.
Why know what 673 divided by 35 is when you have access to a calculator? The only way though, to get the answer from the calculator is to know how to ask the question.
Educational experts now know that learning doesn’t happen when someone gives us the right answer. Learning happens when we’re asked questions that cause us to think.
Look at nearly every organization failure and what we find is not that the leaders did not know the right answer. They failed to grapple with the right questions.